Our Promise, Policies and Return/Exchange Info
We guarantee you will love our American bison products. These products are expensive and for that, they had better work for whatever you need to use them for. We don't expect you to baby them. Our products are made for working hard and playing hard. You need to be able to count on your gear when things get cold. We want you to be safe, happy, and comfortable, even if you chose to go fishing when its -20F. (sometimes that is when they are biting)
If something is damaged in shipping or if we screwed up somehow, please contact us, we will send a prepaid return label. You are liable for shipping cost for returns if the item is not defective. Shipping cost are non-refundable. If you qualify for a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refund policy
Returns and Refunds.
We want you to be happy, and although much of the text below is standard website jargon, please know we truly will do everything possible to make this as simple and painless as possible. IF YOU HAVE ANY QUESTIONS OR ISSUES, PLEASE CALL OR WRITE US. My direct cell number is 817-905-4584, and I answer it during most reasonable hours.
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 days (it might take a couple of days for your CC company to process it though). Refunds are issued for purchases within 30 days, or store credit will be issued.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected], or call Ron @ 817-905-4584
Exchanges
We happily replace items if they are defective or damaged. If you need to exchange it for the same item, start your return here.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
We are not in business to "profit" from shipping. We offer free U.S. Shipping on almost all orders over $150, any orders under that amount are charged the actual rate we pay, no handling fees or upcharges. We ship primarily by USPS.
You are responsible for the cost of return shipping. Shipping costs are non-refundable. When you start your return, you'll get a prepaid return label, and the cost will be deducted from your refund.
If you added Checkout+ to your order at checkout, your return shipping is free.
Checkout+ also protects your order against loss, theft and damage in transit. If your package was lost, stolen or arrived damaged, you can file a claim through our returns portal.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Pricing
All prices are in US Dollars, prices are subject to change without notice.
View Sales & Use Tax Information
Human Being Policy
The Buffalo Wool Co. is run by humans. As humans, we occasionally make mistakes. It is our policy at The BWC we take on the responsibility of fixing those mistakes when they happen. As human beings, we also have hearts and are willing to work with you to make sure you have exactly the item you want. We can always be reached by email at [email protected] or by phone anytime at 817-905-4584.
BWC and Your Personal Information
Your privacy is critically important to us. We have a few fundamental principles:
- We don’t ask you for personal information unless we truly need it.
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- Like most website operators, The Buffalo Wool Co. collects non-personally-identifying information such as the browser type, language preferences, how you found The BWC (such as a referring site), and the date and time of each visitor request. The BWC's purpose in collecting non-personally identifying information is to better understand how our visitors use its website.
The BWC also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments and reviews. The BWC only discloses this information under the same circumstances that it uses and discloses personally-identifying information. Commenter IP addresses and email addresses are visible and disclosed to administrators of the blog when a comment is left. This information is never shared outside of the above circumstances. - We are fully PCI compliant and use 256 bit SSL Certification for secure transactions. We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.
Code of Ethics
As a member/producer of both the National Bison Association and the Texas Bison Association, The Buffalo Wool Co. abides by the Code of Ethics set forth by these organizations.