Refund policy

Returns and Refunds.

Start your return here.

We want you to be happy, and although much of the text below is standard website jargon, please know we truly will do everything possible to make this as simple and painless as possible. IF YOU HAVE ANY QUESTIONS OR ISSUES, PLEASE CALL OR WRITE US. My direct cell number is 817-905-4584, and I answer it during most reasonable hours.

Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 days (it might take a couple of days for your CC company to process it though). Refunds are issued for purchases within 30 days, or store credit will be issued.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected], or call Ron @ 817-905-4584

Exchanges (if applicable)
We happily replace items if they are defective or damaged. If you need to exchange it for the same item, start your return here.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping
You are responsible for the cost of return shipping. Shipping costs are non-refundable. When you start your return, you’ll get a prepaid return label, and the cost will be deducted from your refund.

If you added Checkout+ to your order at checkout, your return shipping is free.

Checkout+ also protects your order against loss, theft and damage in transit. If your package was lost, stolen or arrived damaged, you can file a claim through our returns portal.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please view our full Terms of Service here.