Our Promise and policies

Our Promise and policies

Returns Policy -

100% Satisfaction Guaranteed 

No fine print or exclusions. 

(ok, a little smaller font on the rest of this, but it should be all pretty clear, we want you happy!)

We guarantee you will love our American bison products.  These products are expensive, we realize that.. and for that they had better work for whatever you need to use them for.  We don't expect you to baby them, they are made for working hard and playing hard.  You need to be able to count on your gear when things get cold.   We want you to be safe, happy, and comfortable, even if you chose to go fishing when its -20 out. (sometimes that is when they are biting)

With the yarn, if you don't truly love it, send it back!  Again, we believe you will love working with our products, but sometimes, things happen, the color isn't exactly what you expected, or the yarn just isn't going to do what you want. ...   PLEASE we truly want you to be happy, you are never "Stuck" with anything from us. (except the quarterly "Mystery Yarn" things, and you probably really don't want those anyways.)

If you have a problem, the easiest thing to do is call.

The office number is 802-379-WOOL  (9665)

Ron's cell is  817-905-4584, and Theresa can be reached at 817-320-2966

Where do I send any returns?

The Buffalo Wool Company
604 Joy Lane
Kennedale, TX 76060.
Please include your full name and order number please on any returns so we can process your refund.
If something is damaged in shipping or if we screwed up somehow, please contact us, we will send a prepaid return label. 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Human Being Policy

The Buffalo Wool Co. is run by humans.   As humans, we occasionally make mistakes. It is a policy at The BWC to recognize that we make occasionally make mistakes and that we take on the responsibility of fixing those mistakes. As human beings, we also have hearts and are willing to work with you to make sure you have exactly yarn or garment you want. We can always be reached by email at sales@thebuffalowoolco.com or by phone anytime 817-905-4584

Pricing - All prices are in US Dollars, prices are subject to change without notice.

 Shipping

We are not in business to "profit" from shipping.  We offer free U.S. Shipping on almost all of our products, destinations.  We ship primarily by US Postal Services via First Class up to 13 oz and Priority Mail for all items under two pounds. 

Privacy Policy
Personal Information

Your privacy is critically important to us. We have a few fundamental principles:

Security
We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.  We are fully PCI compliant and use 256 bit SSL Certification for secure transactions.