Our Promise and policies

Returns Policy - 100% Satisfaction Guaranteed 

No fine print or exclusions. 

(ok, a little smaller font on the rest of this, but it should be all pretty clear, we want you happy!)

We guarantee you will love our American bison products.  These products are expensive, we realize that.. and for that they had better work for whatever you need to use them for.  We don't expect you to baby them, they are made for working hard and playing hard.  You need to be able to count on your gear when things get cold.   We want you to be safe, happy, and comfortable, even if you chose to go fishing when its -20F. (sometimes that is when they are biting)

With the yarn, if you don't truly love it, send it back!  Again, we believe you will love working with our products, but sometimes, things happen, the color isn't exactly what you expected, or the yarn just isn't going to do what you want. ...   PLEASE we truly want you to be happy, you are never "Stuck" with anything from us. 

 

If you have a problem, the easiest thing to do is call or write

The office number is 802-379-WOOL  (9665)

Ron's cell is  817-905-4584, and Theresa can be reached at 817-320-2966

Where do I send any returns?

The Buffalo Wool Company
604 Joy Lane
Kennedale, TX 76060.
100% Guarantee

Today Ron & T tell us about the guarantee offered by The Buffalo Wool Company! The Buffalo Wool Co is so confident you will love your product that they back it by a 100% guarantee. #Bison #BuffaloWoolCo #Buffalo #Guaranteed https://thebuffalowoolco.com/

Posted by The Buffalo Wool Co on Sunday, May 6, 2018

Please include your full name and order number please on any returns so we can process your refund.

If something is damaged in shipping or if we screwed up somehow, please contact us, we will send a prepaid return label. 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Satisfaction Guaranteed!

Theresa Miskin from The Buffalo Wool Company explains your options if you're not satisfied with your purchase and exactly why you're going to love doing business with them. https://thebuffalowoolco.com/ #Bison #BuffaloWoolCo #Buffalo #Wool

Posted by The Buffalo Wool Co on Saturday, May 12, 2018

Human Being Policy

The Buffalo Wool Co. is run by humans.   As humans, we occasionally make mistakes. It is a policy at The BWC to recognize that we make occasionally make mistakes and that we take on the responsibility of fixing those mistakes. As human beings, we also have hearts and are willing to work with you to make sure you have exactly yarn or garment you want. We can always be reached by email at sales@thebuffalowoolco.com or by phone anytime 817-905-4584

Pricing 

All prices are in US Dollars, prices are subject to change without notice.

Shipping

We are not in business to "profit" from shipping.  We offer free U.S. Shipping on almost all of our products, destinations.  We ship primarily by US Postal Services via First Class up to 13 oz and Priority Mail for all items under two pounds. 

 

Personal Information

Your privacy is critically important to us. We have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights. 
  • Like most website operators, The Buffalo Wool Co. collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.The BWC's purpose in collecting non-personally identifying information is to better understand how our visitors use its website.

    The BWC also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments and reviews.  The BWC only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information , except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left. These are never shared.

By placing an order with an international shipping address you agree and are bound by these terms:

Customs, Taxes and Duties

  1. The buyer is solely responsible for all taxes, duties, and fees that are due to customs and these charges are not collected or paid by The Buffalo Wool Co. 
  2. The buyer is responsible for obtaining information regarding their country laws, regulations, and restrictions that may apply when purchasing our products.
  3. By placing an international order the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, The Buffalo Wool Co. will NOT be responsible for the losses, product, or shipping refunds.

Security

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.  We are fully PCI compliant and use 256 bit SSL Certification for secure transactions.